Optimize IT Services with ISO 20000
Home / Optimize IT Services with ISO 20000
ISO 20000-1 Awareness - 1 Day
ISO 20000-1 Awareness
Course Aim:
- 1. Introduction to ISO 20000-1 service management.
- 2. Understand basics of IT service management.
- 3. Grasp key ISO 20000-1 requirements.
Description
Provides foundational knowledge on ISO 20000-1 and IT service management systems.
Who Should Opt
IT professionals, service managers, compliance officers.
Why Opt
Gain essential insights into ISO 20000-1, ensuring better service management practices. Enhance career opportunities in IT service management.
What Will You Learn
- Basics of IT service management.
- Overview of ISO 20000-1.
- Importance of service management systems.
- Key terms and definitions.
- Initial steps to implement ISO 20000-1.
- Benefits of compliance.
- Risk management fundamentals.
- Service improvement processes.
- Legal and regulatory requirements.
- Future trends in IT service management.
Cost -7500+taxes
ISO 20000-1 Lead Implementer - 3 Days
ISO 20000-1 Lead Implementer
Course Aim:
- 1. Detailed understanding of ISO 20000-1 requirements.
- 2. Implement IT service management systems effectively.
- 3. Enhance organizational service practices.
Description
Focuses on implementing ISO 20000-1 within organizations.
Who Should Opt
Service managers, IT professionals, compliance officers.
Why Opt
Develop expertise in implementing IT service management systems, driving compliance and service excellence. Career advancement in IT service management.
What Will You Learn
- ISO 20000-1 requirements.
- Implementation strategies.
- Documenting IT service management processes.
- Conducting service impact assessments.
- Developing service management policies.
- Setting up service management controls.
- onitoring and reviewing service management systems.
- Training and awareness programs.
- Continuous improvement methods.
- Case studies of successful implementations.
Cost-25500+taxes
ISO 20000-1 Lead Auditor - 4 Days
ISO 20000-1 Lead Auditor
Course Aim:
- 1. Conduct effective ISO 20000-1 audits.
- 2. Ensure IT service management compliance.
- 3. Develop advanced auditing skills.
Description
Training to lead audits for ISO 20000-1 compliance.
Who Should Opt
Auditors, IT service managers, compliance professionals.
Why Opt
Gain skills to conduct thorough audits, ensuring compliance and enhancing service management. Career growth in audit and compliance roles.
What Will You Learn
- Audit principles and techniques.
- ISO 20000-1 auditing requirements.
- Planning and conducting audits.
- Reporting audit findings.
- Evaluating compliance.
- Risk assessment methods.
- Continuous improvement through audits.
- Communication skills for auditors.
- Ethical considerations in audits.
- 10. Case studies and practical audit exercises.
Cost-32500+taxes
ISO 20000-1 Internal Auditor - 2 Days
ISO 20000-1 Internal Auditor
Course Aim:
- 1. Understand internal auditing principles.
- 2. Conduct effective ISO 20000-1 internal audits.
- 3. Improve IT service management systems.
Description
Provides skills to perform internal audits based on ISO 20000-1.
Who Should Opt
Internal auditors, IT managers, compliance officers.
Why Opt
Enhance internal auditing skills, ensuring effective system implementation. Improve career prospects in compliance and auditing.
What Will You Learn
- Internal audit principles.
- Planning and preparing for audits.
- Conducting internal audits.
- Reporting audit findings.
- Follow-up and corrective actions.
- Risk assessment for internal audits.
- Continuous improvement of service management systems.
- Communication skills for auditors.
- Legal and regulatory compliance.
- Practical exercises and case studies.